Effective Date: 20/08/2026
Shalby Limited, acting through its Tissue Bank division ("Shalby", "we", "our" or "us"), is committed to protecting the privacy of individuals who visit and interact with the website https://shalbytissuebank.com/ ("Website"). This Privacy Policy describes how we collect, use, disclose, store and otherwise process your personal information when you access or use the Website.
By accessing or using the Website or by submitting your personal information through the Website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information in accordance with this Privacy Policy and applicable law.
We may collect personal information that you voluntarily provide while using the Website, including your name, email address, telephone number, hospital or organization name, designation, city, and any information that you choose to provide through enquiry forms, contact forms or other communications with us.
In addition, we may automatically collect certain technical information when you access the Website, including your Internet Protocol (IP) address, browser type, operating system, device information, pages visited, date and time of access, referring website, browsing activity and other technical identifiers generated during your interaction with the Website.
Where required for regulatory compliance or to process specific requests relating to tissue banking services, we may collect additional information as permitted under applicable law.
We process your personal information for legitimate business and operational purposes, including responding to your enquiries, providing information regarding Shalby Tissue Bank and its services, facilitating communication with you, processing requests submitted through the Website, improving the functionality, security and performance of the Website, maintaining internal records, complying with applicable legal and regulatory obligations, investigating suspected fraud or misuse, establishing or defending legal claims, and for any other purpose for which your information has been provided or where otherwise permitted by law.
By voluntarily providing your personal information through the Website, you consent to its collection, storage, use and processing in accordance with this Privacy Policy. Where required under applicable law, you may withdraw your consent by contacting us using the contact details provided below. Withdrawal of consent shall not affect the lawfulness of any processing undertaken prior to such withdrawal and may affect our ability to respond to your request or provide certain services.
Shalby may disclose your personal information to its employees, authorized representatives, affiliates, consultants and service providers strictly on a need-to-know basis for the purposes set out in this Privacy Policy. We may also disclose your information where such disclosure is required under applicable law, pursuant to an order of a court or governmental authority, to regulatory authorities, law enforcement agencies or other competent authorities, or where disclosure is necessary for the establishment, exercise or defence of legal claims or to protect the rights, safety or property of Shalby, its patients, healthcare professionals or other persons.
Shalby does not sell or rent your personal information to third parties.
The Website may use cookies, web beacons and similar technologies to improve user experience, analyse Website traffic, understand user preferences, maintain security and enhance the performance of the Website. Cookies are small text files stored on your device that enable the Website to recognize your browser and remember certain information.
You may modify your browser settings to refuse or delete cookies; however, doing so may affect the functionality of certain features of the Website.
Shalby implements reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss or destruction. While we strive to protect your personal information using commercially reasonable security measures, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, Shalby does not guarantee absolute security of any information transmitted through the Website.
Personal information shall be retained only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal, regulatory, accounting or reporting requirements, to resolve disputes, enforce our legal rights or as otherwise permitted or required under applicable law. Upon expiry of the applicable retention period, personal information shall be deleted, anonymized or otherwise disposed of in accordance with Shalby's internal policies and applicable legal requirements.
Subject to applicable law, including the Digital Personal Data Protection Act, 2023 and the rules framed thereunder, you may have the right to request access to your personal information, seek correction or updating of inaccurate or incomplete information, request erasure of personal information where legally permissible, withdraw consent for processing based on consent, seek redressal of grievances relating to the processing of your personal information and exercise such other rights as may be available under applicable law.
Requests relating to your personal information may be submitted using the contact details provided below.
The Website may contain links to third-party websites for the convenience of users. Such websites operate independently of Shalby and are governed by their own privacy policies. Shalby does not control and is not responsible for the privacy practices, security or content of any third-party website. Users are encouraged to review the privacy policies of such websites before providing any personal information.
Where necessary for legitimate business purposes or where permitted by applicable law, your personal information may be processed or stored outside India by Shalby or its authorized service providers. Any such transfer shall be carried out in accordance with applicable legal requirements and subject to appropriate safeguards.
The Website is intended for use by healthcare professionals, institutions, prospective donors, donor families and members of the public seeking information regarding tissue banking. It is not intended for children. Shalby does not knowingly collect personal information directly from children through the Website. If we become aware that personal information relating to a child has been collected without appropriate authorization where required by law, we shall take reasonable steps to delete such information.
Shalby reserves the right to amend or update this Privacy Policy from time to time to reflect changes in applicable law, technology, operational requirements or business practices. The revised Privacy Policy shall become effective upon publication on the Website. Continued use of the Website following such publication shall constitute acceptance of the revised Privacy Policy.
Any questions, concerns or grievances regarding this Privacy Policy or the processing of personal information may be addressed to the Grievance Officer designated by Shalby.
Grievance Officer: [●]
Email: [●]
Telephone: [●]
Address: [●]
We shall endeavour to acknowledge and address grievances within the timelines prescribed under applicable law.
If you have any questions regarding this Privacy Policy or the manner in which your personal information is processed, you may contact us at:
Shalby Tissue Bank
Krishna Shalby Hospital
319, Green City, Ghuma via Bopal, Ahmedabad – 380058, Gujarat, India
Email: tissuebank@shalby.in
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts at Ahmedabad, Gujarat.